The Lost At E Minor store is a unique collection of hand-picked goodies. Every item in the store is cool, creative and has been selected by the editors of pop culture website Lost At E Minor. We’re regularly updating the collection with new products we discover.
Are my transactions safe?
You bet. Our store is hosted by Shopify, a global online store company. In their own words, Shopify uses an ‘industry standard 128 Bit SSL encrypted checkout to protect private data’. This means your data is 100% secure during and after checkout. Nothing to fear. We use PayPal for secure credit card transactions.
Who owns the Lost At E Minor store?
The Lost At E Minor store is owned by Conversant Media, a company registered in Australia. Conversant Media is also the proud owner of pop culture website Lost At E Minor.
Our registered address is:
PO Box 225 The Junction NSW 2291 Australia
Our company ABN is: 66 125 644 448
Our contact details are:
PO Box 225 The Junction NSW 2291 Australia
Email: submissions@lostateminor.com
What types of products do you sell?
We hand-pick goodies that we love and think you’ll love, too. Most of the items we sell have also been posted on the Lost At E Minor website. They are the work of some of the hottest young designers, fashion labels, illustrators, artists and jewelry craftspeople out there and you’ll find prints, t shirts, jewelry, cameras, wallets and more. Yes, we like more. We add new products regularly, so if you don’t find something you like this time around, check back again shortly.
How do I find a specific item?
You can browse the store by typing a specific item or category into the search box which is in the top right hand corner of the home page. Or you can click on one of the category sub-sections under the Navigation header on the home page.
Why is the only shipping option ‘international’?
We sell items from retailers across the world. Chances are that your order will be coming from a different part of the world that you’re in. Such is the nature of running an online store!
Do you ship to the UK and if so, how much does it cost?
We sure do. And to Africa, Asia, the Americas, and beyond … everywhere and anywhere. Postage is US$10 per order to ship all of your items to anywhere in the world.
Why are your prices in US dollars?
Lost At E Minor has an office in New York and another in Newcastle, Australia. So we straddle two different time zones and currencies [thank you Skype!]. We had to make a choice in our store to use one currency or the other and as most of our purchases come from America, it makes more sense for the default currency of the store to be in US dollars. That said, we adjust the prices of any goods emanating from outside of America so that, if you’re living in Australia, Europe or Asia, you shouldn’t be paying any more for the items than you would if the prices were in your local currency.
Can I order offline using a credit card as a payment?
No, we just accept orders via the Store interface.
I ordered [x product] and it hasn’t yet arrived. Why?
We’re shipping items from all over the world. If there’s a delay on the arrival of your product, chances are it’s coming from the other side of the world. That said, if it hasn’t arrived within two weeks of your order, please notify us via the Contact Form on the Lost At E Minor website: http://www.lostateminor.com/contact-us/
Will I be notified once my order is dispatched?
If it is just one item being sent to you, you’ll be sent an email notification when the product is shipped. If you’ve bought items from more than one product category, you may not be sent the notification because it is most likely that the components of your order will be sent from different parts of the world, by different retailers, and the order dispatch email is only enabled for single retailer orders.
If the product doesn’t work for me, what is the return policy?
Our return policy is based on product failure rather than preferences.
Can I sell my goods through the store?
Yes! Yes! You betcha. If you’re a clothing designer, create cool artwork, make jewellery, or sell something interesting, then we’d love to find out more about it. The first step is to complete the form on this page. We’ll check your stuff out, and if we think it’s a good fit for our discerning readership, we’ll contact you and fill you in on the terms and conditions.
Questions about items
I want to buy a pair of Feiyue sneakers. If the size I choose is wrong, can I send back for refund/exchange?
If you are based in Australia, you could certainly exchange them if the size is wrong, but we don’t refund once the purchase has been made, unless the product is faulty. If you’re based out of Australia, we can’t exchange the shoes given the exorbitant postage rates we face for international orders of them.
Do the Halo Headphones have a pocket built in to accommodate an MP3 player?
The Halo headphones don’t have a pocket per se, but they do have an opening for the custom-speakers to slide into the headband (so you can wash the headband if you wish). You could fit a small MP3 player into this slot. Or clip it to the band. It’s about 3/4 cms high. The headphones have a long cord that can plug into any music player.
